We are Hocu Plumbing and Heating Ltd. You can contact us using the details below:

Our Data Protection Officer can be contacted as follows:

We collect and use your personal information in order to provide you with our plumbing, heating, and boiler repair and installation services.

We may also use your personal information to send marketing communications about similar products and services that may be of interest to you, by email. You can object to your personal information being used for marketing at any time, and each marketing email includes an unsubscribe link.

Under GDPR, we rely on the following lawful bases:

We need your personal information in order to provide our plumbing, heating, and boiler repair and installation services. If we do not collect your personal information, we will not be able to provide our services to you.

We may share your personal information with the following parties:

• Novuna Personal Finance / Mitsubishi HC Capital UK PLC / Tradehelp
• Law enforcement agencies, fraud prevention agencies, and regulatory bodies such as the FCA and HMRC when required by law.
• Professional advisers such as compliance consultants, lawyers, and accountants, subject to written confidentiality undertakings.
• Organisations that acquire or merge with our business, who will be required to use your data in the same ways described in this policy.

We will store your personal information for up to six years from the date you cease to be our client. This enables us to refer to our records in the event of a complaint within that period.

If you do not exercise your right to object to marketing or unsubscribe, we will store your personal information for marketing purposes until you do so.

You have the following rights under GDPR:

You can exercise all of your rights by contacting us using any of the contact details listed above.

You can lodge a complaint with us directly using the contact details above.

You also have the right to lodge a complaint directly with the Information Commissioner's Office (ICO), the UK regulator for personal data.

We collect and process the following personal information:

We collect this information when you:

• Fill in a registration form or submit personal information on our website.
• Interact with our website.
• From public sources.

We use the information we collect for the following purposes:

• Marketing and promotional communications
• Creating and managing your account
• Processing payments
• Targeted advertising
• Managing customer orders

If we wish to use your information for any other purpose, we will ask for your consent beforehand and only use it for the purpose(s) for which consent was granted.

To learn more about how we use cookies and your choices in relation to tracking technologies, please refer to our Cookie Policy.

The security of your information is important to us. We use reasonable security measures to prevent loss, misuse, or unauthorised alteration of your information.

However, given the inherent risks of internet transmission, we cannot guarantee absolute security. You transmit information to us at your own risk.

Our website may contain links to third-party websites not operated by us. This Privacy Policy does not cover the practices of those third parties.

We strongly advise reviewing the privacy policy of every site you visit. We have no control over and assume no responsibility for the content or privacy practices of third-party sites or services.

Last Updated: 28 March 2024 · Effective: 28 March 2024